You've got questions. We've got the answers to make your library experience a positive one!
How do I renew books and DVDs?
We have automatic renewals for most items. If your item is not eligible for automatic renewal, you can renew via the website by clicking on Catalog, logging into your account and clicking My Account. Click the Checkouts tab and select the items you would like to renew, then click renew.
How do I see books and DVDs on hold?
Login to your account. Click on the third tab, labeled Holds. This will display any holds that you currently have on your account The Status column indicates whether or not the hold is Available for pickup or still Pending to be filled.
How do I see my fines?
Log In to your account. Click on the tab labeled Fines. (If you have unpaid fines, a red exclamation mark is on the tab.) This will display any fines or fees charged to your account. The Reason column indicates why your account was charged and the Amount column indicates how much was charged. The total amount is listed in bold at the bottom.
Can I stream content on Hoopla?
Hoopla items can be streamed or downloaded on a computer, Android, Apple, Roku, Amazon Fire or Chromecast device. Download the app for your device from your app store and log in with your Hoopla account or create one. Find titles or click Browse to search through genres or browse catagories. Visit Hoopla's Help page for device-specific instructions.
Why is my account blocked?
Customers with fines over $15 are blocked from checking out materials, but may use computers and online resources. Library fines may be paid in person at the library or online. If paying online, you must make a payment of $5 or more.
How do I apply for a non-resident library card?
People who live, work, attend school, or own property in communities in Pottawatomie, McClain, and Cleveland counties are eligible for library cards. Any person who is not eligible for a Pioneer Library System card, but wishes to use the Pioneer Library System may apply and pay for a non-resident library card at any of the hometown libraries. Verification of current address is required. If you do not have identification showing current address, the library card will be mailed to your address.
How do I update my account information?
You may update any account information by visiting your local library, calling your local library, or online through the chat option. You can also update your information through our catalog. Click My Account, log in, and look at the information on the Personal Information tab. Edit any information that needs to be updated and click Save.
Who is eligible for a library card?
People who live, work, attend school, or own property in communities in Pottawatomie, McClain, and Cleveland counties are eligible for library cards.
Why is my privilege expired?
The message usually means your library card has expired and it is time to renew your library card. This happens every 3 years to allow the library to update your information and make sure you are still in our service area. You may renew your card by visiting/calling any hometown library, or by contacting us.
What is my PIN?
By default, PINs are set to the last 4 digits of the phone number on your library card application. For example, if your phone number is XXX.555.1234, your PIN will be 1234. If you try the last 4 digits of your phone number, and it does not work, please complete the PIN Reset Form
Can I return anything anywhere?
Just about! The exceptions: MovieBox discs, laptops, and tablets must be returned to their original machine. Oversized or bulky items like literacy/book discussion/culinary kits, experience passes, and oversized books must be returned to a branch. Everything else can be returned at any PLS location, including 24 Hour Libraries!
How do I get an item I can't find in the catalog?
If you are unable to find an item in the library catalog, you can request that item be considered for addition to the library collection, or borrowed from another library, by using this form.