Reimagine the Library
We ensured a welcoming experience designed to meet the needs of today’s communities, and implemented a systemwide, data-driven approach to evaluating our technology, programming, and services with:
An All-New Virtual Experience
PLS designed a modern website for an intuitive customer experience fully equipped with accessibility and translation features.
The PLS Connect mobile app reached more than 35,000 installations and updates included unified searching, user wishlists, and fewer clicks.
Installed Wi-Fi solar benches with a full digital collection strategically in walkable areas off-site of the library.
Digital content offers on-demand experiences in versatile ways, reaching people at their convenience.
Success Stories
On average, 5.3% of customers in PLS’s service area do not have a high school diploma. Seventeen graduates (and counting!) have earned their high school diploma through PLS’s adult online high school program.