The message usually means your library card has expired and it is time to renew your library card. This happens every 3 years to allow the library to update your information and make sure you are still in our service area.

You may renew your card by visiting/calling any hometown library, online through the chat service or sending an email with the following information to This email address is being protected from spambots. You need JavaScript enabled to view it.:

  • Full name
  • Birth date
  • Address
  • Phone #
  • Email
  • How you would like to receive notifications (email, phone)

Once your card is updated, you can continue enjoying all the library resources.

You may also receive this message if you registered for a library card online and did not complete the verification process.